Carbonite and OS X Lion fail!

I received another email from Carbonite today telling me to uninstall then reinstall their software. As per their instructions, I made sure Carbointe was not paused or disabled first. Thinking they may have updated it to work with OS X Lion, I followed their instructions only to find now I have no off site back up software at all!

Here is what I was presented with when trying to reinstall Carbonite…

And here is the email they sent me….

Please ensure that your files are protected.
Dear Paul, We've noticed that in the past three days, the files you have been backing up on your computer iMac do not match our records. In order to keep your backup up-to-date, please follow the steps below. These steps will only take a few minutes and you won't need to restart your computer. 1. Is Carbonite paused or disabled? Click on the Carbonite lock icon. If the Carbonite status is paused or disabled, please un-pause or enable Carbonite. For more details, please visit our Knowledge Base. If Carbonite is not disabled or paused, follow the instructions below. 2. Uninstall Carbonite
To uninstall Carbonite on a Mac, click the Apple symbol in the menu bar and select System Preferences. Click the Carbonite icon to open theCarbonite Preference Pane. Next to “Backup is:” select Disabled.  You will be asked to type in your computer login information. Once you’ve entered your login information, an Uninstall button will be displayed. Click Uninstall. Re-enter your login information and click OK. Carbonite will be uninstalled.
For instructions on uninstalling Carbonite from a Mac computer, please visit our Knowledge Base.  3. Reinstall Carbonite To reinstall Carbonite, simply click on the button below and log in to your account. Please be aware that until your backup is completely refreshed, we may not have an accurate copy of every one of your files. In the meantime, if you’re concerned about particular files, please make a temporary copy of them on a flash drive or external drive. After you’ve reinstalled Carbonite, you’ll know that your backup is up-to-date when the backup progress indicator on the Carbonite InfoCenter reads 100%. (To open the InfoCenter, just click on the Carbonite lock icon in your system tray.) If you have any questions, please contact customer support.  Sincerely, The Carbonite Team

Carbonate not backing up Mac OS X Lion

I just received this email from Carbonite. It appears that because Carbonite is not yet Lion compatible, files created or modified since upgrading to the new OS, won't be backed up!

Here is the email.......

Dear Carbonite Mac user,

We noticed that you’re using the new Mac OS X Lion (10.7). At this time, Carbonite is not yet compatible with Lion. Any files previously backed up by Carbonite that have not been modified since switching to the new operating system will remain safely in your backup. However, it is likely that any files you’ve created or modified since upgrading to Lion may not be backed up.

We expect to release an update to our software in the next few weeks that will address the issue and automatically back up the files you’ve created or changed since upgrading to Lion. This update will occur automatically and we will notify you when it happens.

In the meantime, we recommend that you use an alternate form of backup (such as a USB drive or external hard drive) for any files you’ve created or modified since upgrading to Lion.

We value you as a customer and regret this inconvenience. In appreciation of your patience as we work towards making Carbonite fully compatible with Lion, we will automatically add a free month to your subscription.

Please visit our Mac OS X Lion FAQ page for more information about using Carbonite with Lion.

Sincerely,
The Carbonite Team