Friday, July 22, 2011

Carbonate not backing up Mac OS X Lion

I just received this email from Carbonite. It appears that because Carbonite is not yet Lion compatible, files created or modified since upgrading to the new OS, won't be backed up!

Here is the email.......

Dear Carbonite Mac user,

We noticed that you’re using the new Mac OS X Lion (10.7). At this time, Carbonite is not yet compatible with Lion. Any files previously backed up by Carbonite that have not been modified since switching to the new operating system will remain safely in your backup. However, it is likely that any files you’ve created or modified since upgrading to Lion may not be backed up.

We expect to release an update to our software in the next few weeks that will address the issue and automatically back up the files you’ve created or changed since upgrading to Lion. This update will occur automatically and we will notify you when it happens.

In the meantime, we recommend that you use an alternate form of backup (such as a USB drive or external hard drive) for any files you’ve created or modified since upgrading to Lion.

We value you as a customer and regret this inconvenience. In appreciation of your patience as we work towards making Carbonite fully compatible with Lion, we will automatically add a free month to your subscription.

Please visit our Mac OS X Lion FAQ page for more information about using Carbonite with Lion.

Sincerely,
The Carbonite Team

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